Do you have questions about the design process? Or would you like to know more about production, delivery or warranty? Please contact us for personal support, we will be happy to help you.
Frequently Asked Questions
Can't quite figure it out yourself? We probably have the answer. Perhaps your question is among our frequently asked questions. And if not, we are of course happy to help you personally.
How do you guarantee the safety of your inflatables?
Quite simply: we have everything in house to deliver quality. Our experienced professionals know exactly how to make the optimal promotional products with the best materials. What's more, all JB Promotions bounce houses and other inflatables are reinforced at multiple points and stitched multiple times.
The inflatables that are used as a playground equipment are delivered with NEN-EN 14960 certificates.
What should we take into account when inflating an inflatable?
Wind is a factor to take into account. Furthermore, it is important to pay attention to traffic situations and the rules within your municipality. If it is temporary, you can always set up an inflatable on your own territory.
What should I do if I have a problem with my inflatable?
Repairing your own promo inflatable or amusement inflatable is usually not an option. Message or email a photo and a description of the problem with your inflatable to our customer service team. More information can be found on Warranty and reparation.
I would like to get personal advice about purchasing an inflatable. Is that possible?
Repairing your own promo inflatable or inflatable is usually not an option. Message or email a photo and a description of the problem with your inflatable to our customer service team. More information can be found on Warranty and reparation.
I want to customize an inflatable promotional product. How do I do that?
This can be done in three easy steps via our site! First, choose one or more products that resemble what you have in mind, and add them to your favourites. Describe your wishes in the form to request a free quote. Think of colours, texts and logos.
You can also send a file with more details, for example a house style guide. Favourites sent? Then our designers will work for you for free! We'll call you back within 24 hours to discuss your ideas.
What is a warranty period of my inflatable ?
On all JB Inflatables promo inflatables and amusement inflatables we offer 5-1 years warranty and service maintenance (unless otherwise indicated). We are convinced that our inflatables (with normal use) will not break down within this period. And if you do have a problem, our in-house service department will, ofcourse solve it for you.
How to deal with risk and liability?
Supervise your inflatable, if necessary. For example, if you have a huge promotional product on your premises. With a skydancer, of course, direct supervision is not necessary. Consider taking out liability insurance. This way you take good care of your customers, of yourself and you stand strong together.