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Frequently Asked Questions

General questions:

Below are some F.A.Q.’s, that will help you along your way at JB-Inflatables.

 

Q: I would like to order product XXX from you. How do I do that?

A: To facilitate acceptance and consequent confirmation of your order, please provide us with the following details:
-The invoice address
-The delivery address (if other than the invoice address)
-Your VAT number
-Your telephone number (so that the carrier can get in touch with you regarding the delivery)

On receipt of confirmation of your order, we will immediately confirm the contract and send the invoice by e-mail. Payment should be made in advance by means of a bank transfer.

Q: Can you send the order to my address and what are the costs of shipping to the UK?

A: Dispatch to the UK and Ireland through the carrier TNT Express costs £ 99 and generally takes approximately 2-4 working days (with the exception of weekends and holidays). You will, of course, receive a ‘track & trace’ number from us, with which you can follow your delivery online. Shipping costs to the Channel Islands and other overseas area’s are available on request.

Q: I would like to order BESPOKE product XXX as per the quotation. How do I do that?

A: To facilitate acceptance and consequent confirmation of your order, please provide us with the following details:
-The invoice address -The delivery address (if other than the invoice address)
-Your VAT number
-Your telephone number (so that the carrier can get in touch with you regarding the delivery)

The production time for this bespoke bouncy castle is approximately 4-6 weeks. On receipt of confirmation of your order, we will immediately confirm the contract and send the invoice by e-mail. On receipt of payment, we will immediately start work on the production of your order and schedule it into our planning. Payments should be made in advance by means of a bank transfer. Once manufacturered, we will deliver your order to the delivery address you gave us. Dispatch to the UK, through the carrier TNT Express, generally takes approximately 2-4 working days (with the exception of weekends and holidays).

Q: Which accessories come with your bouncy castles?

A: Our bouncy castles are supplied with:
–           1.5 HP Blower (mfgr.: Gibbons)
–          Transport bag
–          Repair kit
–          Instruction manual
–          Anchoring equipment
–          Safety certificate EN 14960
–          5-year guarantee (according to the T&C’s)

Q: Can I also pay some or all of the payment on, or after, delivery instead of in advance?

A: Unfortunately, it is not possible to pay on, or after delivery. Due to the large sum involved, cash-on-delivery is not possible either. Naturally you can pay in cash if you collect your order from us in person. On payment, you will receive the official invoice, showing our company stamp and a signature as proof of payment.

Q: What exactly is the 5-year guarantee/repair service?

A:  Since we use only the best materials (superior 650 gr. per m2 sheeting, classified M2) and proven high-quality production methods (seams stitched 4 times) we are able to offer, as the only manufacturer of bouncy castles in Europe, no less than 5 years guarantee on production and material defects in our bouncy castles and inflatable attractions. Find out more about our unique 5 year warranty HERE.

Q: do you have a base in the UK?

A: We are based in the Netherlands. Here we have 4 bouncy castle showrooms and a stock of 4,000 bouncy castles, attractions and slides. We do have local service stations in the UK;  one in Derbyshire and one in Essex.

Q: How do you handle warranty claims in the UK?

A: We offer a truly unique 5 year back to base warranty. This warranty is valid for manufacturing errors of the seams and the vinyl. In case of a warranty claim please send us some detailed photos per email, which show the damage clearly. Please mention the invoice number of your purchase and your contact details in your warranty claim. After receipt of the pictures one of our repair employees will assess the damage in order to identify whether or not this is a valid warranty claim. Even though our warranty is ex-works or back to base (Holland) we do have local service stations in the UK,  one in Derbyshire and one in Essex.

Q: Can I come and see the bouncy castles and try them out and, if so, where? Do you also have a showroom in my country/region?

A: You are most welcome in any of our 4 showrooms in the Netherlands. Here, you can view, try out and order any inflatable attraction that interests you. There are always more than 30 different inflatable attractions set up, and at least 4,000 bouncy castles and inflatable slides in stock. We are glad to welcome you to our showrooms to make your acquaintance, and so that we can impress you with the high quality and sheer extent of our range of products. Since we like to take time for our customers, please let us know in advance exactly when you plan to visit

Q: I have received a lower price offer from one of your competitors: can you offer a discount?

A: We guarantee the lowest price for our inflatables. However, should you receive a lower quotation for a comparable product from another supplier, we will pay you the difference plus 10% extra discount. For this, you should send the complete quotation for the product concerned to this e-mail address: info@jb-inflatables.co.uk

Q: What exactly is the EN 14960 norm, and do your bouncy castles comply with that norm?

A: EN 14960 is the European Standard for bouncy castles and other inflatable attractions intended for commercial use. The EN 14960 norm is the same in all European Union countries and compliance with this norm is legally required. Our bouncy castles are, of course, manufactured according to this norm. As opposed to many inferior-quality bouncy castles, mostly imported from China, we have all our bouncy castles and attractions inspected according to the EN 14960 norm by official independent testing facilities such as AIB Vincotte and TÜV. Naturally, you will receive this official test certificate with your order. These official testing facilities have inspected our bouncy castles, which means that any police officer, civil servant or insurance company can verify the test certificate. They can do this by phoning the relevant testing facility and mentioning the number of the test certificate.